Your questions answered

How long will the event last?

Special deals will be running throughout the week from 16 July – 22 July. For full details of what’s going on please click here

Why do I have to exchange my ticket?

You will need to go to the Southampton Cocktail Week Hub at NST City to pick up your wristband and guide to the week. Venues will only serve you discounted signature cocktails and allow you entry to special Southampton Cocktail Week events if you are wearing your wristband. If you forget it at home or lose it, you will not be able to benefit from the week’s activities… so keep it in a safe place or wear it for the whole week!

Where do I have to go to exchange my ticket?

Please visit NST City Hub 142 – 144 Above Bar St, Southampton to exchange your Southampton Cocktail Week ticket for a wristband.

Can I still access deals without a wristband if I can show the ticket on my phone or a paper copy?

To make life simple for the wonderful bartenders, waitresses and associates serving up Southampton Cocktail Week, you must wear your wristband in order to benefit from the deals available. Printouts or tickets on phones will not be accepted so please do keep your wristband safe! We recommend wearing it for the whole week!

Can I share my wristband with someone else?

If you’re out in a group or as a couple, everyone ordering a special Southampton Cocktail Week cocktail or entering a special event must be wearing their own wristband. It won’t be possible to buy discounted cocktails for people who are not wearing a wristband so make sure all your friends have got theirs!

What if I can’t come into Southampton for all seven days of the festival?

There’ll be a lot going on over the week, including the weekend, so we hope you’ll be able to make your way into town on a few occasions. Unfortunately, we don’t offer discounts or partial refunds to those not planning to use their wristband on every day throughout the week.

Do you offer refunds or exchanges?

Unfortunately, tickets are non-refundable and non-exchangeable.

Do I need to tell you if I have food allergies?

If you have any allergies or food intolerances please let your server know before you order your drinks.

Are there ID requirements or an age limit?

Tickets should only be purchased by persons aged 18 years or over. The organisers of Southampton Cocktail Week support the Challenge 25 initiative, meaning photographic proof of age will be required if you are lucky enough to look under 25!